Loading
Utility Header Logo
Plex Community
Change Country Site SelectionChange RockwellAutomation.com site selection to a different country, region or language
US | EN
Plex, a Rockwell Automation Company logo
Products
Manufacturing Execution System (MES)
Manufacturing Execution Suite (MES) is a comprehensive manufacturing software solution that provides real-time, paperless production management to drive enterprise-wide compliance, quality, and efficiency.
Quality Management System (QMS)
Quality Management System (QMS) is a cloud-based digital quality solution for manufacturers that standardizes and automates quality documentation, processes, and measurements.
Enterprise Resource Planning (ERP)
Enterprise Resource Planning (ERP) is a full-featured, scalable, cloudbased ERP that automates front- and back-office processes.
Supply Chain Planning (SCP)
Supply Chain Planning (SCP) combines data from your Plex ERP and multiple departments across your business to sync up demand and supply planning to improve inventory accuracy and production management.
Connected Worker
Connected Worker empowers frontline manufacturing teams with real-time digital tools to improve productivity, reduce errors, and enhance collaboration. It connects your people, to purpose, people, productivity, and processes to drive continuous improvement and workforce agility on the shop floor.
Production Monitoring
Production Monitoring provides seamless connectivity to machines on the plant floor, delivering transparent, real-time operational KPIs and dashboards to drive continuous improvements.
MES Automation & Orchestration
MES Automation & Orchestration connects your Plex MES to the plant edge to control information flow, processes, and workcenter setup adding efficiency, saving costs, and eliminating manual errors.
Asset Performance Management (APM)
Asset Performance Management (APM) combines process, operational, and machine-level data through highly visual dashboards to proactively monitor machine and plant health to ensure optimal uptime, throughput, and maintenance needs.
Finite Scheduler
Finite Scheduler is an advanced production scheduling tool that helps manufacturers optimize resources, reduce bottlenecks, and improve on-time delivery. It enables dynamic, constraint-based scheduling to align operations with real-world capacity and demand
Platform
Smart Manufacturing Platform Overview
Discover how our integrated platform connects, automates, tracks, and analyzes your operations.
Cloud Infrastructure & Security
Enterprise-grade cloud infrastructure with industry-leading security and compliance.
Mobile Application
Access critical manufacturing data and controls from anywhere with our mobile apps.
Availability & Performance
Industry-leading uptime and performance with 99.5% availability guarantee.
Manufacturing Automation
Seamless integration with Rockwell Automation and other manufacturing systems.
Industries
Aerospace Auto and Tire Food & Beverage Industrial Manufacturing Plastics & Rubber Precision Metalforming
Plex MES for Automotive
Plex Interactive Demo
INTERACTIVE DEMO
Plex MES for Automotive

Gain Real-Time Visibility and Control of Your Operations

Try Now
Resources
All Resources Success Stories Analyst Reports Knowledge Articles Demos Blog
2025 Gartner® Market Guide for Manufacturing Execution Systems
Plex Generic Dark Background
Analyst Report
2025 Gartner® Market Guide for Manufacturing Execution Systems
Read More
TALK TO US
SEE A DEMO
Log In Plex Manufacturing Cloud Plex Classic
TALK TO US
SEE A DEMO
Video

Arrow Fabricated Tubing Gains Inventory Accuracy

Share This:

LinkedInLinkedIn
XX
FacebookFacebook
PrintPrint
EmailEmail

The company implemented Plex MES to provide customers with integrated data and found additional, unexpected benefits of their own.

Meet Frank Freeman, senior manager of sales and operations planning and manufacturing systems for Arrow Fabricated Tubing. They’re a leading North American supplier of copper and aluminum fabricated tubing products including braze assemblies for the HVAC industry.

Chevron DownChevron Down

A Need for Integrated Data

Known for its commitment to exceptional design quality, Arrow customers have a strong interest in the supplier’s quality data. But until 2015, when Arrow first implemented the Plex Smart Manufacturing Platform™, data collection was fragmented including manual notations in spreadsheets and paper tallies.

“Our customers loved the data that we had, but they wanted it to be integrated,” Frank explains. “Plex was the only system that had the ability to integrate quality data, along with the production and other massive amounts of data manufacturing firms collect.”

Arrow not only quickly met customer data requests by using Plex, but they were also able to uncover opportunities to further improve their own operations.

Historical Data with Every Keystroke

“Companies today face limited resources. You need to make sure what you're doing is having a significant effect,” Frank says. “With Plex, you're collecting historical data with every keystroke, and you can see where you should focus your efforts and resources.”

Better inventory management was one of those areas. Losing track of inventory was a problem with Arrow’s previous process. Now with Plex, Arrow barcodes all inventory from the time production starts to the time it reaches finished goods.

“We scan and control material as it moves through the locations in the organization,” Frank explains. “We went from not very good inventory accuracy in the finished goods category to well above 98%, touching 99% on a regular basis.”

Strengthening Customer Relationships with Improved Forecasting

Improved order and purchase forecasting was another positive outcome with Plex. While several Arrow customers had robust systems, most didn’t.

“With Plex’s DemandCaster (supply chain planning), we were able to use the history we collected to help generate a future forecast for certain items -- namely those items for which customers didn't provide forecasts,” Frank notes. “That was huge for us to see what the long-term plan was and to plan out raw material flows.”

Further, by being able to share forecasts with customers, Arrow has been able to strengthen its customer relationships.

“It helps being able to share data with a customer about what's happening between us. They see there's an interest in doing the right thing for them. Customers value that particularly these days when it's been tough to be successful and have continuity,” Frank says. “If the customer sees you're still focused on them, it makes a big difference.”

Leadership Vision Key to Success

Leadership vision and self-reflection have been critical to Arrow’s success with Plex.

“We spent a lot of time trying to find the right partner to develop this solution,” Frank recalls. “Then as we developed the implementation process, we spent a significant amount of time studying ourselves -- trying to determine what's the best solution for us and how do we want to look at the business going forward.”

Related Content

Loading
Loading
Loading
  1. Chevron LeftChevron Left Homepage Chevron RightChevron Right
  2. Chevron LeftChevron Left Videos Chevron RightChevron Right
  3. Chevron LeftChevron Left Arrow Fabricated Tubing Gains Inventory Accuracy Chevron RightChevron Right
Products
Manufacturing Execution System (MES) Quality Management System (QMS) Enterprise Resource Planning (ERP) Supply Chain Planning (SCP) Connected Worker Production Monitoring MES Automation & Orchestration Asset Performance Management (APM) Finite Scheduler
Platform
Smart Manufacturing Platform Cloud Infrastructure & Security Mobile Application Availability & Performance Manufacturing Automation
Resources
All Resources Case Studies Analyst Reports Knowledge Articles Demos Blog
Industries
All Industries Aerospace Auto and Tire Food & Beverage/CPG Industrial Manufacturing Plastics & Rubber Precision Metalforming & Fabrication
Services & Support
Customer Success & Advocacy Support Services Educational Services Professional Services Plex Community
Get Started
Request a Demo Download Resources Read Success Stories Webinars Contact Support
Company
About Us Why Plex Recognition Newsroom Events Careers Contact Us
Knowledge Articles
Types of Quality Management Systems The MES Beginner Guide A Guide to Production Part Approval Process What is Industry 4.0? A Guide to Advanced Product Quality Planning Supply Chain Planning: A Guide to Strategic Planning and Operations MES and the Future of Robotics Automation Cloud Based MES Basics Food Manufacturing Software: Why MES Is Critical for Food and Beverage Manufacturers Guide to Failure Mode and Effects Analysis (FMEA) Cloud-Based MES Solutions A Guide to Monitoring Machine Performance What is Connected Manufacturing and Why Should You Care About It?
Privacy & Cookie Policy
Terms & Conditions
Cookie Preferences
Accessibility Settings
Trust Center
© YYYY Plex, by Rockwell Automation. All rights reserved.
© YYYY Rockwell Automation, Inc.
Plex, by Rockwell Automation