You need support from manufacturing experts, not software experts.
The Plex Community is always on when you need it! In it you can access knowledge articles, engage with fellow Plex users, and submit cases with Plex support.
- Leverage integrated knowledge articles that answer your top questions and issues
- Receive support through phone, online, and a community of Plex subject matter experts in different languages
- Access multi-tiered support, including high-touch offerings that include regular business reviews
Get the Support You Need
Engage with Plex support teams in ways that work for your needs and your budget.
Silver
Included with every Plex module
Plex Community with 24/7 Access to Online Cases
24/5 Case Support (24/7 for Critical Cases)
Enhanced Ticket and Development Priority
Two Authorized Support Contacts
Gold
Designed for mid- to large-sized customers
Plex Community with 24/7 Access to Online Cases
24/5 Case Support (24/7 for Critical Cases)
Higher Enhanced Ticket and Development Priority
Four Authorized Support Contacts
Assigned Technical Account Manager - Reactive
Quarterly Support Services Business Review
Exclusive Premium Community
Assigned Internal Advocate for Escalated Issues
Platinum
Designed for mid-to large-sized customers with most demanding needs
Plex Community with 24/7 Access to Online Cases
24/5 Case Support (24/7 for Critical Cases)
Highest Enhanced Ticket and Development Priority
Six Authorized Support Contacts
Assigned Technical Account Manager - Proactive
Monthly Support Services Business Review
Exclusive Premium Community
Assigned Internal Advocate for Escalated Issues
One Yearly Automation Fair Pass
Certified Platinum Support Team
We’re glad to be a Plex Platinum Support customer. Our needs are always heard and our issues are solved in a timely fashion. We also get the opportunity to provide our input to Plex, which is important to us. It’s good to know that our needs as a company are influencing Plex’s future development efforts.
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