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Manufacturing Execution System (MES)
Manufacturing Execution Suite (MES) is a comprehensive manufacturing software solution that provides real-time, paperless production management to drive enterprise-wide compliance, quality, and efficiency.
Quality Management System (QMS)
Quality Management System (QMS) is a cloud-based digital quality solution for manufacturers that standardizes and automates quality documentation, processes, and measurements.
Enterprise Resource Planning (ERP)
Enterprise Resource Planning (ERP) is a full-featured, scalable, cloudbased ERP that automates front- and back-office processes.
Supply Chain Planning (SCP)
Supply Chain Planning (SCP) combines data from your Plex ERP and multiple departments across your business to sync up demand and supply planning to improve inventory accuracy and production management.
Connected Worker
Connected Worker empowers frontline manufacturing teams with real-time digital tools to improve productivity, reduce errors, and enhance collaboration. It connects your people, to purpose, people, productivity, and processes to drive continuous improvement and workforce agility on the shop floor.
Production Monitoring
Production Monitoring provides seamless connectivity to machines on the plant floor, delivering transparent, real-time operational KPIs and dashboards to drive continuous improvements.
MES Automation & Orchestration
MES Automation & Orchestration connects your Plex MES to the plant edge to control information flow, processes, and workcenter setup adding efficiency, saving costs, and eliminating manual errors.
Asset Performance Management (APM)
Asset Performance Management (APM) combines process, operational, and machine-level data through highly visual dashboards to proactively monitor machine and plant health to ensure optimal uptime, throughput, and maintenance needs.
Finite Scheduler
Finite Scheduler is an advanced production scheduling tool that helps manufacturers optimize resources, reduce bottlenecks, and improve on-time delivery. It enables dynamic, constraint-based scheduling to align operations with real-world capacity and demand
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Smart Manufacturing Platform Overview
Discover how our integrated platform connects, automates, tracks, and analyzes your operations.
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Enterprise-grade cloud infrastructure with industry-leading security and compliance.
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Access critical manufacturing data and controls from anywhere with our mobile apps.
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Industry-leading uptime and performance with 99.5% availability guarantee.
Manufacturing Automation
Seamless integration with Rockwell Automation and other manufacturing systems.
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Case Study
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FCC North America Shifts Business Processes Into Gear with Plex

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FCC CS

Shifting Business Processes Into Gear — Then Maximizing Efficiency with Plex Platinum Support

FCC’s long track record of success as a manufacturer of clutches for cars and motorcycles began when the new company started supplying Honda in 1948. In recent years, FCC has pursued more business from other automakers—and realized that to serve these companies efficiently, it would need to digitize its paper-based shop floor processes in a modern enterprise resource planning system.

At A Glance

  • Technical Account Manager support leads to 10-15 minute case resolution time
  • Saved staffing dollars by utilizing Plex resources and expertise
  • Increased technology adoption resulting from mentoring sessions
  • Gained valuable insight to help drive business process improvements

We’re glad to be a Plex Platinum Support customer. Our needs are always heard and our issues are solved in a timely fashion. We also get the opportunity to provide our input to Plex, which is important to us. It’s good to know that our needs as a company are influencing Plex’s future development efforts.

Michael Hunt - ERP Systems Manager, FCC North America
 

When a tsunami hit Japan and FCC was forced to rethink its on-premise approach to computing, the company’s ERP evaluation process took a critical turn. Suddenly, FCC executives who had been adamant about keeping the company’s systems in-house were open to cloud solutions. That’s one of the major reasons why FCC chose to implement the Plex Smart Manufacturing Platform.

To maximize its experience, the FCC team then turned to Plex Platinum Support.

Driving Efficiency and Adoption with Plex Premium Support

With Plex Platinum Support, FCC gets prompt attention for its day-to-day support needs. Even hard-to-diagnose issues see timely resolutions. “With a sophisticated manufacturing ERP like Plex, many issues are hard to recreate,” explains Diane Parr, Senior Staff Engineer, and lead ERP Systems Implementation Administrator at FCC North America. “It’s easy to schedule a call with our Technical Account Manager (TAM) and work through it together. They’re always able to understand the root cause and find a solution. We’ve found they’re able to clear up most cases within 10 to 15 minutes of those conversations.”

The strategic value of working with Plex Platinum Support became apparent to FCC when the company first began transitioning to the Plex UX interface. FCC worked closely with Plex Platinum Support to determine the best time to make the switch.

FCC took advantage of mentoring sessions offered by Plex Platinum Support to ensure its team was trained and proficient on the interface. The result was greater and more successful adoption across the company.

“We ended up rolling out UX department-by-department across our company,” explains Parr. “To prepare our employees, we scheduled mentoring sessions with Plex Platinum Support. The Plex team was great at framing up the new functionality. That made a huge difference in getting our team to take the change seriously and embrace it.”

Growing Company Gets Timely Support, Keeps Overhead Down

As FCC continues to attract new customers and expand its business, the company will rely on Plex Platinum Support to help it get the most out of Plex without exceeding its IT budget.

“If money were no object, we could hire 10 more people and try to develop them to the level of expertise we’d need,” says Hunt. “Plex Platinum Support gives us the expertise we need right when we need it, in a way that respects our budget. We’re saving staffing dollars by utilizing Plex’s expertise and generating efficiencies in the process,” says Hunt.

Beyond the cost savings, Hunt also believes in the relationship FCC and Plex have developed.

About FCC North America

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FCC North America is a clutch assembly manufacturer with comprehensive product development and manufacturing systems, encompassing everything from development of friction material to assembly. FCC has an extensive friction material catalog that covers automotive, powersports, and power equipment.

Industry: Manufacturing

Location: Portland, IN

Topics: Automotive Smart Manufacturing Digital Transformation Manufacturing Operations Success Stories

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