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Manufacturing Execution System (MES)
Manufacturing Execution Suite (MES) is a comprehensive manufacturing software solution that provides real-time, paperless production management to drive enterprise-wide compliance, quality, and efficiency.
Quality Management System (QMS)
Quality Management System (QMS) is a cloud-based digital quality solution for manufacturers that standardizes and automates quality documentation, processes, and measurements.
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Enterprise Resource Planning (ERP) is a full-featured, scalable, cloudbased ERP that automates front- and back-office processes.
Supply Chain Planning (SCP)
Supply Chain Planning (SCP) combines data from your Plex ERP and multiple departments across your business to sync up demand and supply planning to improve inventory accuracy and production management.
Connected Worker
Connected Worker empowers frontline manufacturing teams with real-time digital tools to improve productivity, reduce errors, and enhance collaboration. It connects your people, to purpose, people, productivity, and processes to drive continuous improvement and workforce agility on the shop floor.
Production Monitoring
Production Monitoring provides seamless connectivity to machines on the plant floor, delivering transparent, real-time operational KPIs and dashboards to drive continuous improvements.
MES Automation & Orchestration
MES Automation & Orchestration connects your Plex MES to the plant edge to control information flow, processes, and workcenter setup adding efficiency, saving costs, and eliminating manual errors.
Asset Performance Management (APM)
Asset Performance Management (APM) combines process, operational, and machine-level data through highly visual dashboards to proactively monitor machine and plant health to ensure optimal uptime, throughput, and maintenance needs.
Finite Scheduler
Finite Scheduler is an advanced production scheduling tool that helps manufacturers optimize resources, reduce bottlenecks, and improve on-time delivery. It enables dynamic, constraint-based scheduling to align operations with real-world capacity and demand
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Smart Manufacturing Platform Overview
Discover how our integrated platform connects, automates, tracks, and analyzes your operations.
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Access critical manufacturing data and controls from anywhere with our mobile apps.
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Why Customer Commitment Gets Far More Than Lip Service in the Cloud

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Plex_Blog_130619_WhyCustomer

“The customer is king.”

“The customer is No. 1.”

Most organizations brag about their commitment to the customer — to the point where I suspect many people have become skeptical of these kinds of statements. This is especially true in business technology, where customers historically have found it hard to get the great service they were initially promised.

More Than Lip Service

That environment has changed, however, as more businesses are moving to cloud-delivered technologies. When cloud providers say they have to earn their customers’ business every year, it’s not a sales pitch. They really mean it.

Here’s why: Businesses typically pay for cloud solutions with subscription fees vs. the large one-time upfront costs required for onsite systems. And it’s a lot easier for a business to cancel a cloud subscription than to abandon an onsite system that required a huge capital investment. This has created an imperative when it comes to cloud providers’ customer service.

Collaboration and Community

In the spirit of “show me, don’t tell me,” I was pleased to demonstrate to more than 700 customers at PowerPlex 2013 what my company, a cloud provider, is doing to prove our commitment to them.

I highlighted things like our new training programs and Plex TV for customized learning. And I shared details about a new Plex Community that relies on the latest social collaboration technology so users can come together anytime to resolve issues and share expertise. This new community is even more interactive and dynamic than our existing Plex forums and wikis.  

Your Needs Are Our Needs

Our new mechanisms for information-sharing and collaboration are based on an understanding of how customers want to interact with us. Like other leading cloud providers, Plex Systems constantly works to understand customers’ needs and collaborate with them for guidance on every aspect of our business.

Customer collaboration has already driven the development and launch of tools like IntelliPlex for business intelligence reporting and SmartPlex, which expands Plex use to virtually any mobile environment.

Collaboration is also driving our product roadmaps, which include a friendlier user interface and many new features.

Actions Speak Louder Than Words

In long-term commitments, actions matter far more than words. Collaboration, responsiveness and a true community focus are the things that customers expect when their business solution providers say customers are their top priority.

They are the evidence that lends credibility to statements like the one I made with all sincerity to PowerPlex attendees: “YOU are our mission.”

Everyone’s got a great customer service story. What’s yours?

Topics: Aerospace Automotive Food & Beverage High Tech & Electronics Industrial Manufacturing Plastics & Rubber Precision Metalforming

Chris Bishop
Chris Bishop
VP of Global Services and Support, Plex Systems
Chris Bishop served as VP of Global Services for Plex Systems from December 2011 to January 2019.

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