Precision Coating Realizes Manufacturing Efficiencies with Data-Driven Insights from Plex

Booming Business Reveals Shortcomings of Disparate Systems

Precision Coating is committed to offering its customers complex surface technology solutions, including masking and coating applications, value-added surface treatments, and marking technologies. By working closely with its customers in the medical device industry, Precision Coating engineers product-specific applications that enhance biocompatibility, durability, lubricity, and dielectric strength. Additionally, Precision Coating is ISO 13485 and ISO 14001 certified, which signifies the company’s commitment to meeting medical industry quality and regulatory standards and stringent environmental sustainability goals.

After years of expansion, Precision Coating had evolved to rely on multiple highly custom-configured systems to run their business that fell short of serving their continued needs through

organic growth and acquisition. Six different systems were used across the company’s three locations, requiring significant manual reconciliation. Additionally, the team relied on Excel and paper to record data for processes not captured within any of their software.

Precision Coating identified the need for a system that would provide a single source of truth across all locations to increase visibility into its business data and Key Performance Indicators and facilitate faster, more reliable decision-making. By implementing a new, scalable solution, the company could move away from the disparate systems it had outgrown and upgrade to smart manufacturing.

After a fifteen-month assessment, a cross-functional Selection Committee of eight employees unanimously voted Plex the best-fit system for Precision Coating’s needs, with manufacturing execution at its core. The cloud-based Plex Smart Manufacturing Platform offered a single source of truth enterprise-wide with a real-time view of the production lifecycle across all plants, allowing Precision Coating to drive performance, increase revenue, and reduce costs.

Precision Coating focused on four main objectives in their search for a solution that encompassed a Manufacturing Execution System (MES), Quality Management System (QMS), and Enterprise Resource Planning (ERP):

1) Increasing productivity

2) Improving capacity to drive KPIs

3) Simplifying, while turbocharging, reporting

4) Increasing customer satisfaction

Eight potential software solutions were reviewed during the evaluation and eventually narrowed to four frontrunners. Nearly thirty employees participated in the needs assessment and selection process to identify the most valuable features of an ideal system to ensure an effective assessment of the current-future-ideal states and garner buy-in from the team that would ultimately utilize the solution. This helped the company align on main priorities, including ease of use, documentation and training, quality compliance supporting its ISO certifications, and more.

Accelerating Time to Value with Plex Professional Services

Precision Coating’s implementation of Plex kicked off in August of 2021 at the company’s Hudson, Massachusetts location. With the help of the Plex Professional Services team offering insights and best practices, the project team comprised executive sponsors, a steering committee, a core implementation team, and site champions.

Professional Services support was essential to our success. We had excellent knowledge of our business processes and the requirements of a medical device manufacturer. However, we had limited knowledge on the team of systems implementation. The Plex team was able to help us adapt our processes to align better with the workflows built into the system, define our data needs and migration pathways, and structure our reports. We also found Plex executive leadership very supportive and committed to the Medical Device manufacturing industry vertical, as we helped them understand some of the unique requirements of our regulated environment, noted Bill Ellerkamp, President of Precision Coating.

The company started by raising orders and process sheets in the new Plex system and following procedures with employees. A regular communication cadence ensured that all team members understood the implementation process from start to finish, emphasizing how the Plex platform, including MES, QMS, and ERP, would impact every aspect of business, from planning to producing to reporting.

After going live at their headquarters in July of 2022, Precision Coating then went live in Costa Rica and their remaining US locations. They applied lessons from their original implementations to streamline the process at the additional facilities. Jon Audette, Director of Business Planning and Analysis, stated that the team was “able to go live and be comfortable on day one” at the rest of their launches following the initial implementation in Hudson.

Taking Control of the Plant Floor with Data-Driven Insights

With a real-time view of their entire production lifecycle across all plant locations in one system, Precision Coating has increasing visibility to profit through insight into actual manufacturing costs available through Plex MES and ERP. With intuitive dashboards that help examine its production, Jon Audette stated, “Plex helps us to understand by product and by Value Stream what our costs are, as opposed to figuring it out at the end of the month.”

For example, before Plex, when production issues arose, employees had to review every process sheet scanned manually. Now, this information can be searched quickly and efficiently in Plex MES, which saves time and mitigates potential costly quality issues, a key focus as an ISO-certified company serving the medical industry. This is just one example of possible process improvements that are helping the company achieve its goal of increasing productivity and reducing costs. A greater understanding of costs leads to better communication and, ultimately, more satisfied customers. Additionally, they are working toward proper inventory management and achieving 100% inventory accuracy.

Before Plex, the team dealt with pen and paper for many necessary steps like process sheets and job sheets, opening the door to manual errors and quality issues. Now, everything is digital, “and the operators are cool with this,” noted Michael Draheim, Lab Manager at the Hudson plant. Using programmable, searchable data in Plex, such as chemical expiration dates, is helping prevent or mitigate costly problems. Precision Coating specifically elected to launch PLEX in both English and Spanish to facilitate ease of use for a significant Spanish-speaking direct labor workforce.

Through Plex, Precision Coating is focused on lean and automated processes, creating digital paper trails and centralizing reporting for more records instead of the previously used paper and Excel-based methods. With increased digital functionality, Plex is also helping Precision Coating become a greener company. Walter Romero, General Manager at Precision Coating in Costa Rica, stated, “Plex helps us to be greener as we’ve [nearly] gotten rid of paper and gone digital.”